State Grid Nanyang Power Supply Company: “Digital” Empowerment Enhances Service Quality and Efficiency

“Now we can see at a glance what all the office staff have done today—work progress and completion status—greatly improving daily efficiency.” On June 12, State Grid Nanyang Power Supply Company inspected the digitalization efforts at its Bainiu Power Supply Office. Using the digital platform, they monitored real-time task assignments, leveraging online oversight to prevent dispatch delays and boost service quality.

In recent years, State Grid Nanyang Power Supply Company has actively developed “digital” power supply substations, providing service with “data” support and “intelligent” operation and maintenance. Internally, this initiative reduces the workload of grassroots substations, enhances efficiency, and improves performance management. Externally, it enables the company to anticipate, respond to, and serve customer needs proactively, achieving seamless service that customers barely notice. In this way, it can significantly improve the service efficiency and customer satisfaction at grassroots substations. First, it enables real-time monitoring of equipment conditions in the jurisdiction. By connecting equipment to monitoring networks, power quality can be monitored around the clock, addressing the previous issue of delayed equipment information updates and the time-consuming manual inspections. This provides accurate data support for improving power quality and implementing preventive maintenance measures. Second, it closely tracks work order processing progress. Through the digital platform, work orders such as power supply applications, line defect elimination, and well maintenance are intelligently routed, offering managers effective supervision tools. This allows them to fully understand the daily task assignments of staff, prevent dispatch delays through online monitoring, and ensure the safe and closed-loop execution of defect elimination and maintenance tasks. Third, it drives the improvement of core indicators with precision. The digital dashboard integrates and displays key indicators across marketing, production, and service sectors, detailing electricity fee collection for different types of users. Leveraging algorithms for load forecasting, it assists in line loss management and strategically analyzes key indicators to identify service trends and pressures. This enables efficient implementation of improvement measures, truly achieving “perceptive” grassroots application and “zero-distance” grassroots service.

Going forward, State Grid Nanyang Power Supply Company will expand the application scenarios of digital empowerment, deepen the integration of business and data, and continue to focus on the data needs of grassroots substations. By promoting digital applications on a larger scale, the company aims to enhance power supply services and better meet customers’ demands for high-quality power supply services. (By Xu Ning & Wang Yagang)