Nanyang, Henan: "Three - member Linkage" for Precise Power Services to Boost the Development of the Characteristic "Jade" Industry

It was learned on June 12 that in Zhenping County, Nanyang City, Henan Province, the State Grid Zhenping County Power Supply Company and government agencies have established a tripartite linkage working mechanism of “Power Supply Customer Manager + Government Enterprise Liaison Officer + Community (Park) Grid Worker”, realizing the coordination of processes, resources, and data, comprehensively enhancing the “access to electricity” experience for enterprises and the public, and precisely serving the development of the county’s characteristic “jade” industry.

The State Grid Zhenping County Power Supply Company draws an industrial grid map based on the distribution of enterprises in the jade industry chain and their electricity consumption characteristics, optimizes and adjusts the service areas of power supply customer managers, fully integrates power supply customer managers into the government’s grid - based service system, and establishes a tripartite linkage working mechanism of “Power Supply Customer Manager + Government Enterprise Liaison Officer + Community (Park) Grid Worker” with government agencies. The power supply customer manager is responsible for the planning of the power pipeline corridor laying in the jade industry chain area, the optimization of power supply technical solutions, the acceleration of the power - handling process, the response to electricity - related demands, and the publicity and interpretation of power - related policies beneficial to enterprises and the people. The government enterprise liaison officer (seconded by the Development and Reform Commission/Investment Promotion Service Center/Natural Resources Bureau) is responsible for the local coordination of power pipeline corridor construction projects, the assistance and agency handling of enterprise administrative approval, the “point - to - point” delivery of policies beneficial to enterprises, and the follow - up and supervision of enterprise - related demands. The community (commercial area) grid worker is responsible for the publicity of safe electricity use, the collection of electricity - use demands of residents (merchants) and small and micro enterprises, the feedback of electricity - use hazards, and the coordination of power supply and consumption relations. A joint meeting is held once a month, focusing on the immediate research and judgment, coordination, and disposal of blocking point problems in power supply services across departments and levels, as well as key and common problems frequently reflected by enterprises and the public. A closed - loop list of “demand ledger - task decomposition - follow - up supervision - return visit and evaluation” is established, and the linkage achieves the goal of “one demand, one order dispatch, and joint solution”.

Through the “three - member linkage” mechanism, the State Grid Zhenping County Power Supply Company predicts the electricity demand of the industry in advance, optimizes the power grid structure in advance, and realizes “electricity waiting for projects”. The community (commercial area) grid worker，while conducting daily visits and handling affairs within the grid, simultaneously assists in carrying out power supply service work such as the interpretation of power - related policies beneficial to the people, the publicity of safe electricity - use knowledge, and the guidance for handling electricity - related matters, and proactively collects information such as regional power supply quality, electricity - use safety hazards, and users’ electricity - use demands, and links the power supply customer manager in real - time for response and handling, effectively improving service efficiency. At the same time, it also promotes the “direct and quick enjoyment” of policies beneficial to enterprises. Through the “point - to - point” publicity by government enterprise liaison officers, guides enterprises in “green energy - use transformation”, and the “one - on - one” assistance by power supply customer managers, ensuring that enterprises “know all they should know” and “enjoy all they are entitled to” about the policies. In 2025, the newly added grid - connected capacity of photovoltaics reached 33,090 kilowatts, benefiting 28 jade industry enterprises.

Through the “three - member linkage” service model innovatively implemented with the development of the jade industry as the guide and customer demands as the center, the State Grid Zhenping County Power Supply Company has reconstructed the government - enterprise cooperation chain and realized the efficient integration of government - enterprise service resources. At present, there are more than 40,000 jade industry carving and marketing enterprises, stores, stalls, and e - commerce businesses in Zhenping County. The number of employees accounts for 70% of the national proportion, the sales volume reaches more than 40% of the national total, and the overall scale of the jade industry exceeds 100 billion yuan.(By Zeng Xiangzhuan**)**