State Grid Nanyang Power Supply Company: Bringing Electricity Services to the Doorstep and Further Upgrading the Business Environment

“The power supply company came to us proactively to explain electricity pricing policies and help us reduce our electricity bills—this kind of service is truly considerate!” On March 23, State Grid Nanyang Power Supply Company dispatched a team of professionals to Xuyang Textile Technology Co., Ltd. in Dengzhou City, where they provided on-site interpretations of electricity pricing policies and optimized power usage plans, delivering specialized services aimed at lowering costs and boosting efficiency for enterprises.

During the visit, staff from State Grid Nanyang Power Supply Company engaged in in-depth discussions with the company’s leadership and electrical management personnel. Adopting a three-step diagnostic approach—“inspect equipment, review bills, and assess needs”—they conducted a comprehensive assessment of the company’s power usage. Key equipment such as transformer boxes and lighting systems were inspected to verify their load conditions. Combined with data on production schedules, the team produced precise daily electricity usage curve charts. Addressing issues of concern such as electricity pricing policies, contractual terms, and energy-saving measures, the team explained each item in detail based on the latest regulatory documents and the company’s actual power consumption. This included preferential time-of-use tariffs and market-based trading rules. On-site, they also reviewed and clarified the company’s electricity billing statements, helping the enterprise gain a clearer understanding of its power expenditures.

At the same time, State Grid Nanyang Power Supply Company conducts regular service quality inspections, visiting customers to evaluate the performance of frontline service personnel. Any deficiencies in service delivery or violations of professional conduct and quality standards are handled in strict accordance with relevant regulations. To date, State Grid Nanyang Power Supply Company has established customized “one policy per enterprise” service profiles for 87 key enterprises. Dedicated service teams composed of account managers and technical experts have been formed to provide targeted support. In parallel, the company is promoting the “Three Zeros and Three Simplifications” power access model, aiming to create a power supply environment characterized by fewer procedures, greater efficiency, and lower costs—injecting strong momentum into local economic development.(Xu Ning and Wang Yagang)