Empowering Development through Electricity, Safeguarding Business through Service

To continuously optimize the electric power business environment and support enterprises in overcoming difficulties and improving efficiency, State Grid Zhoukou Power Supply Company initiated a special campaign from March titled “Visiting 100 Enterprises for Superior Service: Electricity Safeguarding for Promoted Development.” The company established dedicated service teams to conduct in-depth, one-on-one power consumption diagnostics at key enterprises within their jurisdiction, resolving development issues through precise services. By providing robust electric power support, the company injects powerful momentum into building a first-class business environment.

Proactively Visiting Enterprises to Understand Needs, Building a Bridge of Trust through Service

On March 21, Wang Wei, Director of the Chengdong Power Supply Center of State Grid Xiangcheng Power Supply Company, led a team of five service members to conduct a special visit focusing on “Reliable Electricity Supply, Excellent Service” at Henan Kangda Pharmaceutical Co., Ltd. Through on-site investigations, equipment inspections, and technical guidance, they accurately aligned with the company’s electricity requirements, addressing three specific power-related issues on the spot. The team provided professional solutions for energy-saving, consumption reduction, and safe electricity use.They actively embodied the service principle of “People’s Electric Power Serves the People,” receiving high praise from the enterprise. As a key electricity consumer within the jurisdiction, Henan Kangda Pharmaceutical Co., Ltd. plays a crucial role in regional pharmaceutical production and supply. During the visit, the service team held discussions with the company’s manager, Zhang Zhiwei, to thoroughly understand recent operational conditions and future development plans. Responding promptly to the enterprise’s concerns, Director Wang Wei required the service team to formulate tailored service plans for each enterprise. Technical experts subsequently conducted comprehensive inspections in crucial areas such as the distribution rooms and production lines, identifying and resolving two hidden electricity risks. “The power company proactively visited us, eliminating our worries!” Manager Zhang Zhiwei commended the team’s highly efficient response.

Precisely Tailored Solutions for Problem-solving, Providing Timely Support to Enterprises

At the construction site of Yingbao Laundry’s new project, State Grid Huangfan District Power Supply Company established a green channel, shortening the usual 45-day expansion process to 18 days, enabling the project to commence operations ahead of schedule. “The entire process—from application to power delivery—was tracked meticulously, saving us more than 10,000 yuan in costs,” said the enterprise’s representative appreciatively. This exemplifies the “Sunshine Power Expansion” initiative by State Grid Huangfan District Power Supply Company. Addressing individualized business requirements, State Grid Zhoukou Power Supply Company’s specialized service team implemented comprehensive measures, including the “Power Reliability Improvement Plan” for enterprises within the service area, and designed “Off-peak Electricity Usage Plans” for two food-processing companies, significantly reducing their basic electricity charges.

Digital Empowerment Enhances Service Quality, Creating a New Experience in Electricity Provision

“Using the ‘Online State Grid’ app, we completed our electricity installation application without leaving our premises,” said the manager of Zhoukou Zhouhai Grain and Oil Company appreciatively after finishing the procedure. The company utilized the “Internet + Power Service” platform, achieving a “Zero Trip” for electricity-related business. State Grid Zhoukou Power Supply Company has established a new service model combining “24-hour online acceptance and offline grid-based services,” introducing an innovative “Three-Savings” (time-saving, labor-saving, cost-saving) service approach. High-voltage electricity application processes have been streamlined to three steps, cutting average connection time by 28%. Real-time tracking of service progress has driven customer satisfaction rates up to 99.8%. Additionally, the company cooperates with government agencies to establish a unified utility application mechanism for water, electricity, gas, and networks, offering enterprises a comprehensive one-stop energy service solution.

Through the specialized campaign “Visiting 100 Enterprises for Superior Service: Electricity Safeguarding for Promoted Development,” State Grid Zhoukou Power Supply Company’s service teams established detailed “enterprise-specific” records, closely examining production plans, electricity requirements, and challenges faced by businesses, and addressing concerns related to electricity tariffs and application procedures. To date, the company has visited 19 key enterprises and introduced innovative “Electricity Health Check” services, comprehensively evaluating power reliability, electricity quality, and energy efficiency. This initiative has identified and resolved 53 equipment risks and optimized 17 electricity usage plans. (Yuan Haiqing, Zhang Hui)