Xuchang, Henan: "Three-Pronged Approach" to Facilitate Enterprise Resumption of Work and Production

“Without leaving my home, I was able to complete the account transfer process with just a few taps on my phone—so convenient!” On March 12, Pan Mengjie, who was handling the name change procedure for Yanjun County Tongzhou Textile Co., Ltd., praised the thoughtful service provided by the State Grid Xuchang Power Supply Company. Since the beginning of the year, the company has focused on addressing common issues in electricity service applications, such as cumbersome procedures, repeated visits, and lack of transparency. To enhance customer experience and improve the efficiency of electricity service applications, the company has implemented a “Three-Pronged Approach” focusing on business convenience, process transparency, and refined services, helping enterprises swiftly resume work and production.

Business Convenience. Previously, customers applying for account name changes or transfers were required to visit a power service hall in person, provide property ownership certificates, identity documents, and written applications, among other paperwork. The process involved multiple steps, which were time-consuming and often led to a poor customer experience. To address these challenges, the company has actively promoted the use of the “Online State Grid” mobile app, enabling customers to complete electricity service modifications entirely online. Now, customers can complete their applications without making a single trip to a service center, significantly streamlining the process. The company has strengthened coordination between departments, optimizing the electricity service application process and establishing a comprehensive monitoring mechanism for the entire service lifecycle. This ensures a fast and well-coordinated approach to handling customer applications. Customers are also provided with real-time updates on their application progress, ensuring transparency and timely processing throughout the service cycle. To better support enterprises resuming work and production, the company tailors optimal power supply plans based on factors such as electricity consumption patterns, requested capacity, and historical power usage. For high-voltage customers in the region, the company offers energy efficiency services, providing detailed data insights on load fluctuations, peak and valley electricity consumption, and transformer losses. This helps enterprises monitor energy efficiency, identify inefficiencies, and achieve scientific and cost-effective electricity use. As of now, the company has successfully assisted 247 enterprises in resuming work and production.

Looking ahead, the company will continue to promote the “Three-Pronged Approach,” further optimizing the business environment for electricity services. By making power services more convenient, efficient, and user-friendly, the company aims to enhance customer satisfaction and improve the overall experience of obtaining electricity services.(Jiao Yongsheng, Tian Haitao)