State Grid Nanyang Power Supply Company Empowers Small Businesses with Streamlined “Power Packages”

“The account manager was incredibly helpful, he calculated my equipment’s power needs and recommended the perfect power package for my business. I got connected without even having to make a single trip to the office. Kudos to the power company for their excellent service!” On January 16th, Zhou Chong, owner of Kairun Woodworking Co., Ltd. in Zhenping County, Henan Province, praised the new “power packages” offered by State Grid Zhenping County Power Supply Company. Using a power capacity formula, the account manager determined that Zhou’s equipment required less than 160 kVA, ensuring a precise match between his production scale and power load. This streamlined approach, including meter installation, was completed in just one business day.

To continuously enhance customer satisfaction with power access, State Grid Zhenping County Power Supply Company has innovatively designed tailored power packages for typical low-voltage small businesses in hospitality, catering, and general retail sectors, effectively meeting their diverse power needs. This is on the basis of its comprehensive “Three Zeros” initiative - zero on-site visits, zero approval procedures, and zero investment costs and “Three Saves” principle - saving effort, time, and money - service coverage for small businesses across urban and rural areas. During the application process, customers can choose a package based on their specific needs, including production scale, number of electrical devices, power load, and usage scenarios. Account managers provided expert guidance to ensure accurate capacity selection, preventing over-application for power capacity and avoiding increased costs associated with repeated capacity upgrades due to inaccurate initial applications. This forward-thinking approach effectively met the medium- and long-term power needs of these low-voltage small businesses. Simultaneously, the company’s disciplinary inspection department reinforces this commitment to service excellence through rigorous oversight in power access application and installation, ensuring accountability and fostering a business-friendly environment characterized by efficient power access and high-quality service.

By implementing these power packages, State Grid Zhenping County Power Supply Company has reduced the average power connection time for low-voltage small businesses to just one business day, a remarkable 71.43% decrease year-over-year. This expedited process not only facilitated faster power access but also significantly improved customer satisfaction and their overall experience with power services.(By Yao Wei)