Ruzhou Power Supply Company: Launching Winter Warmth Service to Ensure Safe Electricity Usage

“With such thoughtful service from you, we feel more secure and at ease using electricity!” On November 11, Ruzhou Power Supply Company organized the Jiao Yulu Communist Party Member Service Team to carry out a “Warm Winter” campaign, bringing convenience to local communities. The team visited villages and households, distributed safe electricity usage manuals, and explained winter electricity safety knowledge to help residents stay warm throughout the winter.

As the cold wave arrives and temperatures continue to drop, the frequency of heating equipment usage, such as electric heaters, electric blankets, and air conditioners, has significantly increased, leading to a higher risk of indoor electrical hazards. To address this, Ruzhou Power Supply Company is aligning its electrical safety measures with the weather conditions and city-wide electricity usage patterns, diligently implementing a winter peak power supply plan. The company is closely monitoring load changes in real-time, strengthening electricity supply management city-wide, and launching a winter safety campaign to ensure safe electricity usage. Special teams have been organized to regularly inspect high- and low-voltage power lines and equipment in mountainous areas. Based on inspection conditions, the company has increased the frequency of night inspections and special checks. They are dynamically monitoring changes in distribution network load and equipment load-bearing conditions, promptly addressing equipment defects and hazards to ensure zero-defect operation of the lines. For high-load key distribution lines, the company has enhanced load monitoring, conducting inspections and temperature checks during peak load periods to identify overheating at equipment joints, clamps, and other key areas, thus addressing potential safety hazards and reducing the risks to the grid’s stability during harsh weather. The company is actively promoting the “coal-to-electricity” program, emphasizing defect maintenance on distribution network lines and equipment related to this transition. Inspection frequencies have been increased, defect resolution efforts intensified, and efforts strengthened to ensure stable and reliable electricity supply for all users. The company is actively promoting the “coal-to-electricity” initiative, placing a high priority on the maintenance and defect resolution of distribution network lines and equipment related to the initiative. The company has increased inspection frequency and intensified defect repair efforts to ensure stable and reliable power supply for each user, allowing everyone to enjoy a dependable electricity service.

Meanwhile, Ruzhou Power Supply Company is focusing on addressing practical issues and resolving difficulties by starting with the most pressing and important concerns for the public. They have proactively engaged with customers to understand their needs, maintaining consistent service interactions. The company distributes contact cards and publishes emergency repair hotline numbers, allowing customers to address electricity-related issues directly with area managers, where a single call can resolve any issue. During visits, the service team members communicate directly with customers, providing hands-on guidance to help them download the State Grid app, explaining the app’s operations in detail. This allows customers to become familiar with online payments, balance inquiries, change of service type, and ownership transfers, offering them the convenience of handling all electricity-related needs from home, enable them to enjoy the convenience of managing electricity services at their fingertips.

For electricity safety, Ruzhou Power Supply Company has organized the Communist Party Member Service Team to carry out winter electricity safety awareness activities. They have set up information booths in squares, streets, and residential areas, explaining safety precautions for winter electricity use and distributing illustrated posters with safety knowledge. These efforts help residents understand essential winter electricity safety and first aid for electric shocks. The service team also conducts home visits, providing free safety checks for residents’ electric heating devices. If issues like damaged wires or power outages are found, the team quickly identifies the cause and assists in repairs, ensuring that residents can safely use electricity to stay warm.

Next, Ruzhou Power Supply Company will continue to monitor weather changes closely, preparing personnel, vehicles, and materials for emergencies, and strengthening weaker points in the grid, ensure stable grid operation during cold waves. At the same time, efforts to visit “coal-to-electricity” service area users will be further strengthened, providing high-quality power services to ensure that these users have a smooth winter. With dedication, care, and diligence, the company works to ensure the stable implementation of the “coal-to-electricity” policy.

(By Ma Xiaodan and Tian Mengmeng)