State Grid Zhoukou Power Supply Company: Engages Local Enterprises to Ensure Safe Electricity Use

On 7th November, State Grid Zhoukou Power Supply Company dispatched its staff to provide on-site services to the key local enterprises， including Henan Liansu Group. The aim was to promptly assess customer electricity needs and assist in inspecting their electrical lines and equipment, thereby safeguarding safe electricity use for the enterprise during the autumn season.

Since the commencement of the autumn inspection programme, State Grid Zhoukou Power Supply Company has focused on a fundamental approach to safety production. This involves combining inspection efforts with quality services and incorporating enterprise equipment maintenance into the autumn inspection schedule. Given the large number, wide distribution, and diverse types of enterprises within their jurisdiction, the company has meticulously categorised these enterprises and coordinated district and county power companies to conduct safety electricity visits, endeavouring to provide reliable power support for customers’ safe p operations.

“How has your electricity usage been recently? If you have any power-related needs, please feel free to contact us at any time.” At a specialty spicy soup manufacturer in Xiaoyao Town, Xihua County, company staff offered expert advice on efficient electricity usage, creating bespoke electricity plans tailored to the unique demands of local SMEs. They assisted these businesses in conducting comprehensive inspections of their electrical lines, distribution transformers, integrated distribution cabinets, and production equipment. Upon identifying any issues, they guided customers on necessary rectifications and solicited feedback on power services and application processes. Additionally, they proactively conducted energy efficiency analyses to guide enterprises to use electricity more effectively and optimise their electricity consumption.

In parallel, Zhoukou Power organised educational visits to high-risk and small-scale enterprise sites, providing on-site training about safe electricity usage, updating them on current power supply scenarios, and promoting “coal-to-electricity” conversion services. Businesses received contact details for account managers and a 24-hour repair hotline to facilitate electricity consultations, service transactions, and report faults without leaving their premises.

Moving forward, Zhoukou Power remains committed to a customer-centric approach, living up to its mission of “Electricity for the People.” The company plans to improve project coordination, provide proactive services, and accelerate infrastructure development. Customer experience will be a top priority, as reflected in the planned ‘one-on-one’ follow-up services for businesses. This effort aims to continually deliver “reliable and satisfactory electricity” provision and improve customer power access, ensuring customers have worry-free electricity usage. (By Zhang Dawei, Tian Miao and Xu Haoran)