State Grid Nanyang Power Supply Company: Innovative “Grid-Based” Services Ensure Uninterrupted Electricity for Specialised Agriculture

“With the recent drop in temperatures, the humidity levels inside vegetable greenhouses have risen. It’s crucial that power supply equipment and wiring are not mishandled. If you face any electrical issues, feel free to contact us at any time,” advised service personnel from State Grid Nanyang Power Supply Company during an inspection at the Shengda Smart Agriculture Planting Base in Dengzhou on 5th November.

As electricity demand within specialised agricultural sectors peaks with falling temperatures, State Grid Nanyang recognizes the crucial role of power in sustaining off-season fruits, vegetables, and edible mushroom production. In response, the company has intensified the maintenance and operation of its facilities while upgrading its supply services. Through a specially developed liaison system for agriculture, the company incorporates phone consultations, WeChat communications, and onsite evaluations to gain a thorough understanding of every agricultural project’s implementation status: each project’s location, electricity requirements, industry scale, and basic load, enabling the company to provide early intervention and tailored services. Guided by “local management and comprehensive coverage,” State Grid Nanyang has crafted a dedicated service framework catering to unique farmer needs with precision. This model assigns specific personnel to designated areas with clearly defined responsibilities and incorporates regular weekly communications, monthly inspections, and scheduled periodical visits, creating an efficient and responsive service network. By proactively addressing customer needs and promptly resolving electrical issues, the company supports its agricultural clients in optimising electricity usage and enhancing safety measures tailored to the unique aspects of both farming and livestock operations. Their “one customer, one file” policy further ensures that each client receives personalised service records, routine inspections, effective communication, and regular follow-ups, all contributing to abundant and successful harvests.

Moreover, State Grid Nanyang has instituted a closed-loop system for hazard identification and management. Inspection teams have been established within each local power supply station to meticulously evaluate the electrical facilities used in specialist agriculture. Inspection teams have been formed within each local power supply station to meticulously evaluate the electrical facilities used in specialised agriculture. Emphasising the inspection of 10kV main lines, substation branch lines, and 400V lines, the teams also carefully evaluate drought-resistant transformers and well-powered facilities. Any identified issues are promptly addressed to guarantee the safety and continuity of the electricity supply. (By Xu Ning & Wang Yagang)