自闭症的乘客想换座，机组却把整个航班的乘客赶下了飞机？？_风闻
心之龙城飞将-2019-08-20 21:41
飞机上的服务员为什么觉得自己高人一等？为什么觉得自己可以掌控别人的生死去留？
空姐给乘客看脸色、动不动就把乘客赶下飞机或当众羞辱这种事的新闻时不时见诸报端。给出的说辞往往是乘客的着装“干扰”了机组人员的工作。对于这种小事，乘客忍气吞声换件衣服，也就算了。
不过，当地时间上周五，75名搭乘西空航空（SkyWest Airlines）3596航班的乘客，一同被赶下飞机，真叫气人。
当天，23岁的休斯敦大学学生Ayomide Isola和他的妈妈、姐姐、以及他21岁的弟弟Tayo，一同搭乘一班西空航空的航班，从底特律飞往休斯敦。
Tayo是个自闭症患者，他不太能说话，无法自我表达（nonverbal and unable to express himself）。因此，搭乘飞机需要亲人陪伴在侧 。不过，Isola一家人当天的座位却都被分散安排了。好在，当时有好心的乘客愿意和他们换座位。没想到却被空乘要求和Isola一家一同下飞机，最后，事件还升级到全飞机的乘客都被赶下飞机 。
Ayo Isola（右）和弟弟Tayo图 via Ayo Isola
Once they boarded the plane, a woman quickly volunteered to switch seats with Tayo so he could be near his sister during the more than two-hour flight.
他们登机后，一名女子很快主动要求和Tayo交换座位，这样他就可以在两个多小时的飞行中坐在他姐姐身边。
“My brother has to sit with one of our family members he is comfortable with,” Isola told NBC News on Monday.
周一，Isola在接受NBC新闻采访时表示:“我弟弟必须和一名家庭成员坐在一起，这样他才觉得好受。”
A flight attendant became outraged and approached Tayo to tell him he needed to return to his assigned seat, Isola said. But his brother could not oblige because he does not respond to verbal cues.
Isola说，一名空乘愤怒地走到Tayo面前，告诉他需要回到指定的座位上去。但是他的弟弟是无法照办的，因为他对口头暗示没有反应。
Isola said he and his family explained to the flight attendant that Tayo is special needs and “that this small accommodation would be necessary.” But she would not relent, he said, and instead, brought in a gate supervisor who sided with the family.
Isola说，他和他的家人向空乘人员解释说，Tayo有特殊需要，“有必要坐在那个位子上。”但那个空乘就是不肯让步，反而叫来了一个守门的空姐，不过这名空姐站在Isola这家人一边。
“The supervisor was like, ‘That happens all the time,’” Isola said. “She was confused as to why the flight attendant was making such a big deal about it.”
“这名空姐好像在说，‘（换位子）这种事经常发生，’”Isola说。“她很困惑，为什么那名空乘对（换位子）这种事如此大惊小怪。”
▲Airline crew allegedly refused to accommodate traveler with autism. Now, they’ve been grounded.(via NBC News)
这时，其他的乘客也加入到了这场争论中，他们都站在了Isola这家人一边，指出这名空乘的行为是赤裸裸的歧视 。
双方僵持了接近一个小时后，这名空乘就去资讯机长了，并且主张将Isola一家和那名主动换座位的乘客一同赶下飞机。她告诉机长说，他们都对航空飞行安全构成威胁。
而她和机长商议的结果是，机长命令所有人下飞机 。
不过，机场安全部门却告知这名飞行员，不存在安全问题，要求他们返回飞机。而机长和他的机组人员却拒绝登机 ，而是径直走出了航站楼。
于是，Isola一家和机上其他乘客，总共75名乘客，只能再次下飞机，并且等了三个小时，直到一队新的机组人员登机，才得以启程。
随后，Isola在脸书上发长文分享了他们一家、以及整个航班乘客受到的待遇，并解释为什么他要曝光这家航空公司机组人员的行为。因为他认为“今天人们仍存在无知、偏执和明目张胆的歧视 ”。
图 via Facebook
I’m posting this story to highlight the ignorance, bigotry, and blatant discrimination that unfortunately exists in people today. It is not right to treat people with special needs as if they are unworthy of your time or effort. Especially when a simple accommodation or a tiny bit of compassion can be the difference between them being successful or unsuccessful in life.
我发帖分享这个经历是为了指出人们的无知、偏执和明目张胆的歧视。很不幸的是，这些无知和歧视今天依然存在。对有特殊需要的人表现出他们不值得你花时间或精力来对待（的态度），这是不对的。尤其是当一个简单的座位或一点点的同情就能决定他们在生活中是成功还是失败的时候。
They are people first, defined by all of their abilities and not condemned by their disabilities. Respect is all I am asking for here.
他们首先是人，应该由他们所拥有的能力来定义，而不能因为他们的残疾遭到谴责。我在这里要求的仅仅是尊重。
▲via Facebook
Isola的遭遇引发了网友的集体愤怒 。
@Kayola Blackstone
This is RIDICULOUS!!! And discriminatory! Please continue to press this issue!!Americans with Disabilities Act, Autism Speaks, Autism Awareness, ACLU, NAACP and anyone else who will listen. That is totally unacceptable, and unprofessional behavior.
这太荒谬了！！！还有歧视！请继续把这个话题顶上去！！去@美国残疾人法案、（自闭症公益组织）自闭症之声、自闭症关注日、美国公民自由联盟、美国全国有色人种协进会，以及任何愿意听的人。这种行为完全不能接受，也不专业。
@Doreen Doyin Phillips
This is truly sad. Most airlines will help ensure this doesn’t happen when they are aware upon check-in. Some websites even have options for you to designate you are traveling with someone with special needs when purchasing tickets.
这经历真的让人很伤心。大多数航空公司会帮助确保他们在办理登机手续时不会发生这种事。当你与有特殊需要的人一起旅行时，有些网站甚至在你购买机票时可以让你选择座位。
@Lori Scott
I hope you called the news and get an attorney. Atrocious behavior from the whole crew!! Sickening and unprofessional. Unbelievable the amount of education and disability etiquette airline staff need to be taught. Common courtesy and sensitivity is not that common!
我希望你打电话给媒体曝光他们，并请个律师。全体机组人员的恶劣行径！！令人作呕和不专业。令人难以置信的是，航空公司员工还有那么多教育和残疾礼仪需要学习。他们连普通的礼貌和（对残疾人士的）敏感都没有！
▲via Facebook
事件曝光后，西空航空承认了航班延误 。
SkyWest acknowledged the flight experienced a delay in boarding “as a result of an issue regarding customer seat assignments,” and said it was investigating the incident. According to a spokeswoman, the crew was initially unaware of the traveler’s disability.
西空航空承认，“由于客户座位分配问题”，该航班出现了登机延迟，并表示正在调查这起事件。据一名女发言人说，机组人员最初并不知道这名旅行者是残疾人。
“We are committed to providing exceptional onboard service to all of our customers,” the spokeswoman said.
“我们致力于为我们所有客户提供卓越的机上服务，”该发言人说。
▲Airline crew allegedly refused to accommodate traveler with autism. Now, they’ve been grounded.(via NBC News)
不过，Isola认为不该让这组机组人员继续执飞 。
Isola said he doesn’t believe the crew should be allowed to fly any longer. If they are, the airline should require they undergo sensitivity training, he said.
Isola说，他认为机组人员不应该再被允许飞行。如果他们还是要，航空公司应该要求他们接受敏感性训练，他说。
“There’s a certain sensitivity level, compassion level you need to have to fly with travelers who have disabilities,” Isola said. “And if you can’t do that, then you shouldn’t be in this business.”
“你必须要有一定的敏感度和同情心，才能和有残疾的旅客一起乘坐飞机,”Isola说道。“如果你做不到这一点，那你就不该进入这个行业。”
▲Airline crew allegedly refused to accommodate traveler with autism. Now, they’ve been grounded.(via NBC News)
目前，包括机长在内的所有机组人员，已经被停飞 ，等待航空公司对这起事件的调查。
你怎么看Isola一家的遭遇？欢迎留言并分享观点！
整合：Du Qiongfang
资料：NBC News, Twitter
图：Ayo Isola, Facebook